Down jacket with hood KAILANI Puffer Jacket

We usually ship your order within 1 business day with DHL. Only in rare cases—for example, due to particularly high order volume—may shipping be delayed by one day. In Germany and Austria, your package will usually arrive within 1-2 business days, so you'll have your new bag in your hands very quickly.

Yes, delivery within Germany and Austria is free of charge for you. We use DHL GoGreen Plus exclusively for our deliveries – DHL reduces emissions directly within its own transport network, rather than offsetting them externally. For deliveries to other countries, you’ll find all the details in our shipping terms .

Of course! You can easily return your order within 30 days . This way, you can inspect and try on the bag at home – completely risk-free. You can find all the details in our returns information .

Returns within Germany and Austria are completely free of charge. If the bag doesn't meet your expectations, you can easily and conveniently return it. Different rules may apply for orders from other countries – you can find out more in our returns information .

We offer a one-year warranty on every product. Should anything be wrong with the material or workmanship within this period, we will, of course, take care of it. So you can be sure that your new bag will be a long-lasting companion.

We are committed to carefully crafted products and responsible collaboration with our partners. Our leather comes from a family-run business in India with whom we have a long-standing partnership. We want our products to be with you for a long time – rather than simply following a short-lived trend.

This is due to our unique business model:

• For our leather products , we use exclusive leather that our partner produces especially for us.
• The bags are then handcrafted in the same workshops.
• The valuable goods then go directly to our own warehouse in southern Germany – and from there to your home.
• We also work directly with long-standing suppliers for our suitcase sets and luggage – without any middlemen.
• Thanks to these short delivery routes, we eliminate the unnecessary costs associated with other brands. With us, there's no retailer markup, no store rent, no expensive advertising, and no extra shipping . This allows us to offer you a bag or piece of luggage of top quality at a fair price .

We have detailed leather care tips , showing you how to optimally care for the leather, protect it from moisture, and keep your bag looking new for years to come. Our leather bags are designed to be a reliable companion for many years to come – thanks to high-quality materials and careful craftsmanship, they become even more beautiful over time. So you get not just a bag, but a long-lasting companion – sustainable and lasting in value, instead of short-lived fast fashion.

Yes, in our suitcase guide Here you'll find a wealth of useful information on suitcase size, suitcase care, and practical packing tips . This way, you'll be well prepared and guaranteed to find the perfect piece of luggage for your travel plans.