Returns & Returns Processing

You have the right to return your goods within 30 calendar days of delivery. You are welcome to state your reason for return, but this is not mandatory. If you have experienced any inconvenience with the shipment, we apologize for any inconvenience.

The return procedure described above is myBagFactory's recommended return method. If you choose a different return method, please note that the return shipping costs will be at your expense.

Please also note that you are responsible for the condition of the goods until we receive them. Therefore, please ensure that they are packaged securely. We also recommend that you obtain a shipping receipt as proof of shipment in case of loss or damage during shipment. Please also retain your receipt for this purpose until the return is complete.

Returned items must be in their original condition . In the case of signs of wear, we may be entitled to charge for any resulting loss of value.

Unfortunately, customized products cannot be returned.

1. Register return: Enter your order number and email address in our returns portal and select the items.
2. Receive label: You will receive your return label by email, or depending on the country, as a QR code that you can show at the branch without a printer.
3. Drop off package: Pack the items securely, preferably in the original packaging, and remove or cover old labels on the box. Drop the package off at DHL and keep the proof of postage until your return is complete.

Yes, from the nine countries mentioned above, provided you use the label from our returns portal.

You must bear the costs of the return shipment yourself from all other countries. Please still register your return in our returns portal and send your package to the following address:

dataform dialogservices GmbH
c/o myBagFactory
Feuchtwanger Str. 7
90574 Roßtal
Germany

Please enclose your delivery note or a piece of paper with your name and order number so that we can assign your return. Unfortunately, we cannot accept shipments that are sent carriage forward.

For returns from countries outside the EU (e.g., Switzerland, Liechtenstein, Norway, Great Britain, USA), please mark the shipment as "returned goods" on the customs declaration and include your original invoice number.

Items can only be returned unused, unworn, and in perfect condition. All labels, tags, and dust bags must be present. We will charge reasonable compensation for any loss in value resulting from signs of use that go beyond checking the goods.

No. Individualized products, for example embossed bags, are excluded from returns. Orders containing a personalized item therefore cannot be registered via our returns portal. If you would like to return other items from this order or if an item is defective, please contact us at care@mybagfactory.com. 

Once we have received your return, you will receive a confirmation via email. The refund will be processed via your original payment method no later than 14 days after we receive your notice of cancellation, but no earlier than when we have received the goods or you have provided proof of return. Depending on the payment provider, the credit may take a few days to appear.

We are sorry to hear that! Please register the item in our returns portal with the reason "Defective" and upload a photo of the damage. Alternatively, write to us at care@mybagfactory.com. We will take care of everything else.

Please contact us with your order number and clear photos at care@mybagfactory.com. Your statutory warranty rights remain unaffected.

Please check the measurements and detailed photos on our product pages before placing your order, especially the size, interior layout, and carrying options. Are you unsure whether a bag is right for you? Write to us in advance at care@mybagfactory.com; we would be happy to advise you.