Returns & Returns Processing
Are you not satisfied with the product or have you changed your mind about the purchase?
You have the right to return your goods within 30 calendar days of delivery. You are welcome to state your reason for return, but this is not mandatory. If you have experienced any inconvenience with the shipment, we apologize for any inconvenience.
How can you return an item for free?
Please select the appropriate link for return label creation at the end of this article.
We recommend using the original packaging to avoid unnecessary packaging waste. Please ensure that the original label is removed or covered.
TIP: If you don't have a printer, you can download the label with the barcode onto your mobile phone. The post office will scan this barcode and print your parcel label on-site.
You can drop off the package at any post office.
Once we receive your return, you will receive a return confirmation via email. You will then receive a refund to your original payment method.
What should you keep in mind when returning an item?
The return procedure described above is myBagFactory's recommended return method. If you choose a different return method, please note that the return shipping costs will be at your expense.
Please also note that you are responsible for the condition of the goods until we receive them. Therefore, please ensure that they are packaged securely. We also recommend that you obtain a shipping receipt as proof of shipment in case of loss or damage during shipment. Please also retain your receipt for this purpose until the return is complete.
Returned items must be in their original condition . In the case of signs of wear, we may be entitled to charge for any resulting loss of value.
Unfortunately, customized products cannot be returned.
Create a DHL return label - simply click on the link for your country of origin:
How do you proceed with damaged goods?
If your ordered goods arrive damaged, please contact DHL Customer Service first. You must report any damage to your shipment in writing to a DHL branch within 7 days. The required form, as well as further information regarding damaged shipments, can be found here: DHL Solutions for Problems with My Parcel
Further information regarding your parcel, the shipment status and help with questions related to the delivery of your goods can be found at: DHL Private Customers
Further questions?
If you have any further questions, please feel free to contact our customer service.
care@mybagfactory.com