The longer we surround ourselves with personal belongings, the more we experience them, the more attached we become to them. At myBagFactory, we define sustainability as longevity, meaning a particularly long usability.

Even with the best care, a defect can still occur and require specialist assistance. So, if you have a problem with your bag, luggage, or suitcase, please contact us; we'll definitely find a solution.

To help you as quickly as possible, please send us an email ( care@mybagfactory.com ) with photos of the affected area.