Refund policy

Cancellation policy & cancellation form

Consumers are entitled to a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity:

A. Cancellation policy

Right of cancellation

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Cube7 GmbH, Lindenstrasse 33, 81545 Munich, Germany, Tel.: +49 (0)800 72 46 218, Email: care@mybagfactory.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract.

Returns/returns can only be sent to the following address:
dataform dialogservices GmbH, c/o myBagFactory, Feuchtwanger Str. 7, 90574 Roßtal, Germany.

The deadline is met if you send the goods before the expiry of the fourteen-day period.

We will bear the cost of returning the goods if you return the goods to us from Germany and use a return label or sticker provided by us, which we will send you by email or post in the event of cancellation upon your separate request. You can request the return label or sticker by calling the above telephone number or by sending an email to the above email address. Otherwise, you will bear the direct costs of returning the goods.

We will only bear the return costs for countries of delivery for which we offer free return labels. An overview of the countries in which free returns are possible can be found in our return policy.

You will only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.

General information

1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us carriage forward.
3) Please note that the above points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you wish to withdraw from the contract, please fill out this form and send it back to us.

To

Cube7 GmbH
Lindenstrasse 33
81545 Munich
Germany
Email: care@mybagfactory.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Bestellt am (*) ____________ / erhalten am (*) __________________

________________________________________________________
Name des/der Verbraucher(s)

________________________________________________________
Anschrift des/der Verbraucher(s)

________________________________________________________
Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)

_________________________
Date

(*) Delete as appropriate

 

.

Returns

Please send your return shipment with your name and order number to the following address:

dataform dialogservices GmbH

c/o myBagFactory

Feuchtwanger Str. 7

90574 Roßtal 

Shipments sent freight collect cannot be accepted.