Frequently Asked Questions - Order Process

Shopping cart

In the shopping basket, please choose the quantity, payment method and shipping method.
Please click on Go to cart" to place the order.

Coupon codes

If you have received a coupon code, you can redeem it directly during the ordering process. To do so, please enter the coupon code into the corresponding field, within the shopping card. The value of the voucher is then deducted from the total amount of the purchase. Please note that vouchers generally have a validity period. This is always indicated directly next to the code.


If you are still not logged in, you must login first. For this purpose, please enter your e-mail address and your password.
Is this your first order in our webshop?
In this case, please enter your e-mail address and choose "I am a new customer ".

Invoice address

Please enter your invoice address correctly. In this step, you must confirm the knowledge of our terms and conditions.Please read our terms and conditions and confirm.
Only if you are a new customer, you must enter a password.

Delivery Address

In this area, please select the delivery address to which your order is to be delivered. If the correct address is not available, please create a new delivery address.

Direct Debit

Only for payment type Direct Debit, the query of the account data appears. Please ensure the correct spelling of your account data.

Order Overview

In the last step, you will get an overview of all the data and all articles including the total amount.
By clicking on the button "Send order", the order will be sent.
The purchase contract is concluded by the order confirmation via e-mail.